Cancel Amazon Prime in Saudi Arabia and Get a Refund

To cancel Amazon Prime in Saudi Arabia, open the Manage Prime Membership page in your amazon.sa account, choose Update, cancel and more, then End membership. If you subscribed through stc or Mobily, you cancel in the operator's own channels, not with Amazon. Fees are refunded in full if you cancel within 14 days of signing up and have not used the membership benefits. (Verified 24 September 2026.)

How to cancel from your account

1. Sign in to your amazon.sa account.
2. Open Manage Prime Membership from the account menu.
3. Choose Update, cancel and more at the side of the page.
4. Click End membership and complete the confirmation steps until the membership-ended message appears.
5. Save a screenshot of the confirmation.

"End membership" versus "End on renewal"

These are two different options, and confusing them is the most common cause of "I cancelled but was still charged" complaints:

Option	Benefits	Fees	Best for
End membership on renewal (date)	Stay active until the renewal date	No charge for the next cycle	Someone who has already paid and wants to use the rest
End membership	Stop as shown at confirmation	May qualify for a full refund depending on usage	Someone who subscribed recently and has not used it
Pause	Stop for one month	No charge for the next cycle	Someone who wants to come back later

The refund rules, exactly as published

• Cancelling within 14 days of signing up, or of converting from a free trial to a paid membership, gives you a full refund of the membership fee, with Amazon entitled to charge you for the value of benefits used in that period.
• Cancelling at any other time gives a full refund only if neither you nor your account made eligible purchases or used Prime benefits since the last charge.
• The benefits counted include free delivery, Prime Video and Prime Gaming.
• If you subscribed through a third party, you must contact that party for cancellation or refund under their policy.

Cancelling an stc subscription

A Prime subscription via stc direct carrier billing is not a direct Amazon subscription — Amazon treats it as third-party. So:

1. Stop the subscription in stc's official channels: the mystc app, the subscriptions or direct billing management page, or the unsubscribe link sent in the activation message.
2. Confirm you receive an SMS acknowledging the stop.
3. Check the following month's bill to make sure the charge does not repeat.
4. Billing questions and refunds go to stc, not to Amazon.

Cancelling a Mobily subscription

The same logic applies. Mobily's published offer is SAR 16 a month via direct billing with the first two months for the price of one, cancellable anytime through the service's unsubscribe page. Mobily warns explicitly that cancelling the direct carrier billing subscription does not cancel your other subscriptions with Mobily — check your subscriptions list afterwards.

Why the charge continued after cancelling

Reason	How to check	Fix
You chose "end on renewal" and the cycle has not finished	The renewal date is shown on the membership page	Wait for the date; no new charge will be made
You subscribed via an operator and did not cancel there	The charge appears on the mobile bill, not the card	Cancel through stc or Mobily
Two different Amazon accounts	Check which email received the renewal notice	Cancel from the correct account
An alternative payment method in the wallet	Amazon uses another available method if the preferred one fails	Remove the card from the wallet, not just the default setting
A separate Prime Video subscription	It appears under a different name in subscriptions	Cancel it from your subscriptions page

Before you cancel: two alternatives

• Pause for a month if you are travelling or buying less for a while. Not available to anyone who joined via a third party, is on a discounted offer, or on a free trial.
• Switch to the annual plan if the reason is cost — SAR 140 a year is about SAR 11.7 a month against SAR 16 monthly.

Before ending the membership, weigh what you give up against what you pay: the benefits are in Amazon Prime Saudi Arabia benefits and the fees in Amazon Prime Saudi Arabia pricing. If cost is the reason, check the running offers on the Amazon Prime Saudi Arabia promo code page first.

Frequently asked questions

How do I cancel Amazon Prime in Saudi Arabia?

From the Manage Prime Membership page, choose Update, cancel and more, then End membership.

Will I get my money back?

Yes if you cancel within 14 days of signing up, or at any time if you have not used any Prime benefit since the last charge.

I subscribed through stc — where do I cancel?

In stc's official channels, not in Amazon, because an operator subscription is treated as third-party.

Can I pause instead of cancelling?

Yes, a monthly membership can be paused for one month from the Manage Membership section, subject to the published conditions.

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