Cancel Amazon Prime in the UAE and Get a Refund 2026

To cancel Amazon Prime in the UAE, open the Prime membership management page in your amazon.ae account and end the membership there. If you got the membership as part of the eLife Ultra plan from e&, you cancel from the e& UAE app; if it came with a du offer, through du's channels. Fees are refunded in full if you have not used your Prime benefits. (Verified 24 September 2026.)

Start here: where did you subscribe?

Source of subscription	Where you cancel	Who handles refunds
Direct on amazon.ae	Prime membership management page	Amazon
e& with eLife Ultra	e& UAE app — any time, per the published terms	e&
du with an eligible plan	du's official channels	du

Confusing these parties is the number one cause of "I cancelled and was still charged" complaints: cancelling the membership on Amazon's page does not stop the operator plan, and the reverse is equally true.

Cancelling from your Amazon account

1. Sign in to your account on amazon.ae.
2. Open Prime membership management from the account menu.
3. Choose to end the membership and complete the confirmation steps until the confirmation message appears.
4. Save a screenshot of the confirmation message and its date.

The difference between the three options

Option	Benefits	Fees	Who it suits
End membership on renewal (date)	Stay active until the renewal date	The next cycle is not charged	Anyone who paid and wants to use the remainder
End membership	Stops as shown at confirmation	Full refund if benefits were not used	Anyone who just subscribed and has not used it
Pause	Stops for one month	The next cycle is not charged	Anyone who wants to come back later

Pausing is not available to anyone who joined through a third party, holds a Prime Video-only subscription, or is on a free trial or a discounted offer.

Cancelling and getting your money back

The official wording on amazon.ae is short and clear: "If you have not used your Prime benefits, you are eligible for a full refund." The benefits counted include free delivery, Prime Video and Prime Gaming. So if you intend to cancel and be refunded:

• Do not complete an order with Prime shipping after the renewal.
• Do not play anything on Prime Video.
• Do not claim Prime Gaming titles.
• Cancel as soon as you notice the unwanted charge.

Cancelling for e& and du subscribers

e&: the official offer page states the Amazon Prime subscription can be cancelled at any time from the e& UAE app. Remember too that the benefit needs manual activation by you after eLife installation — if you never activated it, there is nothing to cancel on Amazon's side.

du: the offer ends after 12 months and AED 16 a month is then charged under the published terms. du publishes a dedicated support article on cancelling an Amazon Prime subscription in its help centre. Check it before the twelve months are up if you do not intend to continue.

Why am I still being charged after cancelling?

Cause	How to check	Fix
You chose "end on renewal" and the date has not arrived	The date is shown on the membership page	Wait; no new fee will be taken
The subscription is part of an operator plan	The charge is on your e& or du bill	Cancel from the operator's app or channels
An alternative payment method in your wallet	Amazon uses any available method if the preferred one fails	Remove the card from the wallet, not just change it
Two different Amazon accounts	Check which email received the renewal notice	Cancel from the correct account
A separate Prime Video subscription	It appears under its own name in your subscriptions	Cancel it from the subscriptions page

Before you cancel: what will you lose?

In the UAE specifically, cancelling means losing Deliveroo Plus membership advertised at AED 228 a year, Amazon Now with free 15-minute delivery, 10% off Amazon Home Services, plus free delivery and free international shipping. Review the full list in Amazon Prime UAE benefits before deciding, and weigh it against the cost in Amazon Prime UAE pricing.

And if cost is the reason, compare first with the current offers in the latest Amazon Prime subscription deals before ending the membership.

Frequently asked questions

How do I cancel Amazon Prime in the UAE?

From the Prime membership management page in your amazon.ae account, or from the e& UAE app if the membership came with an eLife Ultra plan.

Will I get my money back?

Yes. You are eligible for a full refund if you have not used your Prime benefits.

I cancelled on Amazon — does the operator plan stop too?

No. Each party is separate; cancel with whoever you subscribed through.

Can I pause instead of cancelling?

Yes, for an eligible monthly membership. It is not available to anyone who joined through a third party or is on a discounted offer.

Open the Prime membership management page on Amazon UAE

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